Customer Service
Real humans, real responses. Here's how to reach us.
Best for most things — order questions, returns, shipping updates, product questions. We reply within 1–2 business days, usually faster.
What to include
- Your order number if you have one (in your confirmation email)
- Your name and shipping address if you don't
- A clear question or description — screenshots help
Common questions
Where's my order? Check your account at /account if you're signed in, or look for our shipping email — it includes tracking. If it's been more than 5 business days since the order was placed and no shipping email, write us.
Can I change my order after placing it? Maybe — depends if it's shipped. Email us right away and we'll do our best.
Do you ship internationally? Currently shipping within the US and Canada. Other regions coming as demand grows — tell us where you'd want it shipped.
Wholesale or custom orders? Yes — write us with what you're thinking and we'll get back to you.
Returns
See our Returns Policy for the full process.